Refund & Credits Policy

1. Overview

BeresBill runs on a prepaid credit system. You purchase credit bundles up front, and credits are deducted as you use specific features — some charge per use, some grant permanent access with a one-time credit cost, and some unlock a feature for a fixed period. This page explains what happens to those credits once they're spent, and what happens to any balance left over if you close your account.

2. Purchases are final

Once credits have been added to your account and a feature has been unlocked or used, that transaction is final and non-refundable. This applies the same way across every type of feature we sell:

• Pay-as-you-go features are consumed the instant they're used (e.g. sending an email, submitting an e-Invoice) — there is nothing left to reverse afterward.
• One-time unlocks grant permanent access to a feature — there is no partial or expiring state to unwind.
• Monthly passes are paid in full, upfront, for the entire period they cover — there is no proration or refund for the unused remainder of a period.

The credit packs themselves (the RM you actually pay us) are also non-refundable once purchased, and unused credits do not expire unless stated otherwise at the time of purchase.

3. Account closure

If you close your account, any remaining credit balance — whether purchased or earned through a reward (such as a mission or tier bonus) — is forfeited, not refunded or paid out in cash. Credits are never redeemable for cash under any circumstance. This matches how prepaid mobile balances work: if you close the line, the unused balance doesn't come back as cash.

The same applies if you don't: an account with no activity for 12 consecutive months is treated as dormant, and any remaining balance — including any reward balance held by a business you own — is forfeited automatically, the same as a voluntary closure.

4. Price changes and Lifetime features

We may change the price of a credit bundle or a feature from time to time — this only ever applies to purchases made after the change, and never to credits or features you already hold. One-time (Lifetime) feature unlocks come with an ownership guarantee: once unlocked, a Lifetime feature stays unlocked at no further cost, and any future enhancement to it is included free for existing owners, even as the price for new buyers reflects the improved feature. If we ever discontinue a Lifetime feature entirely, we will honor existing owners' access where possible, or otherwise offer a reasonable equivalent or credit remedy — we will not simply revoke access you've already paid for.

5. The one exception — our mistake

If a genuine system error occurs — for example, a bug that charges you twice for the same action, or a payment that failed on your end but was still deducted — we will fix it. This is handled directly through support, not as a self-service refund, since it requires us to verify what actually happened on our side first.

6. Contact

Questions about this policy, or to report a suspected billing error, can be sent to allwayon.my@gmail.com.